Terms of Sales

In accordance with articles 1641 and following of the civil code, the seller is responsible for hidden defects that may affect the goods sold. It will be up to the buyer to prove that the defects existed in the sale of the good and are likely to render the good unfit for the use for which it is intended. This guarantee must be implemented within two years from the discovery of the defect.

The buyer can choose between rescinding the sale or reducing the price in accordance with article 1644 of the Civil Code.

Article 15 - Right of withdrawal

Application of the right of withdrawal

In accordance with the provisions of the Consumer Code, the buyer has a period of 14 days from the date of delivery of his order, to return any item not not suit him and ask for an exchange or refund without penalty, with the exception of the return costs which remain the responsibility of the buyer.

Returns are at carry out in their original condition and complete (packaging, accessories, instructions ...) allowing their remarketing in new condition, accompanied by the purchase invoice.

Damaged, soiled or incomplete products are not taken back.

The right of withdrawal can be exercised online, using the withdrawal form available on this website. In this case, an acknowledgment of receipt on a durable medium will be immediately communicated to the buyer. Any other mode of declaration of withdrawal is accepted. It must be unambiguous and express the desire to withdraw.

In the event of exercise of the right of withdrawal within the aforementioned period, the price of the product (s) purchased and delivery costs are reimbursed.

Return costs are the responsibility of the buyer.

The exchange (subject to availability) or the refund will be made within 72 hours, and at the latest, within 14 days of receipt by the seller of the products returned by the buyer under the condimentioned above.

Exceptions

According to article L221-28 of Consumer Code, the right of withdrawal cannot be exercised for contracts:

• for the supply of goods whose price depends on fluctuations on the financial market beyond the control of the professional and likely to occur during the withdrawal period;
• for the supply of goods made to the consumer's specifications or clearly personalized;
• for the supply of goods liable to deteriorate or expire quickly;
• for the supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection;
• supply of goods which, after having been delivered and by their nature , are inseparably mixed with other s articles;
• for the supply of alcoholic beverages the delivery of which is deferred beyond thirty days and whose value agreed at the conclusion of the contract depends on fluctuations in the market beyond to the professional's control;
• maintenance or repair work to be carried out urgently at the consumer's home and expressly requested by him, within the limit of spare parts and work strictly necessary to respond to an emergency;
• for the supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery;
• for the supply of a newspaper, periodical or magazine, except for subscription contracts to these publications;
• for the supply of digital content not supplied on a tangible medium, the execution of which has begun after the express prior consent of the consumer and waiver t expressly to its right of withdrawal.

Article 16 - Force majeure

< span> All circumstances beyond the control of the parties preventing the performance under normal conditions of their obligations are considered as grounds for exemption from the obligations of the parties and lead to their suspension.

< span> The party invoking the circumstances referred to above must immediately notify the other party of their occurrence, as well as their disappearance.

Will be considered as force majeure all irresistible facts or circumstances, external to the parties, unforeseeable, unavoidable, beyond the control of the parties and which cannot be prevented by the latter, despite all efforts reasonably possible. Expressly, are considered as force majeure or fortuitous events, in addition to those usually retained by the jurisprudence of French courts and tribunals: the blocking of means of transport or supplies, earthquakes, fires, storms, floods, lightning, the shutdown of telecommunication networks or difficulties specific to telecommunication networks external to customers.

The parties will come together to examine the impact of the event and agree on the conditions under which the execution of the contract will be continued. If the case of force majeure lasts longer than three months, these general conditions may be terminated by the injured party.

Article 17 - Intellectual property

The content of the website remains the property of the seller, the sole owner of the intellectual property rights over this content.

< span> Buyers agree not to make any use of this content; any total or partial reproduction of this content is strictly prohibited and is likely to constitute an offense of counterfeiting.

Article 18 - Data processing and Freedoms

The personal data provided by the buyer are necessary for the processing of his order and the establishment of invoices.

They may be communicated to the seller's partners responsible for the execution, processing, management and payment of orders.

The processing of information communicated through the site internet herbalist-infusions.com has been declared to the CNIL.

The buyer has a right of permanent access, modification, rectification and opposition with regard to information concerning him. This right can be exercised under the conditions and according to the methods defined on the herbalist-infusions.com site.

Article 19 - Partial non-validation

If one or more stipulations of the presentyour general conditions are held to be invalid or declared as such in application of a law, a regulation or following a final decision of a competent court, the other stipulations will keep all their force and their scope.

Article 20 - Non-waiver

The fact that one of the parties does not invoking a breach by the other party of any of the obligations referred to in these general conditions cannot be interpreted for the future as a waiver of the obligation in question.

Article 21 - Title

In case of difficulty of interpretation between any of the titles appearing at the head of the clauses , and any of the clauses, the titles will be declared non-existent.

Article 22 - Language of the contract

These general conditions of sale are written in French language. In the event that they are translated into one or more foreign languages, only the French text will prevail in the event of a dispute.

Article 23 - Mediation and settlement of disputes

The buyer can resort to conventional mediation, in particular with the Consumer Mediation Commission or with existing sectoral mediation bodies, or at any alternative dispute resolution method (conciliation, for example) in the event of a dispute. The names, contact details and e-mail address of the mediator are available on our site.

In accordance with article 14 of Regulation (EU) n ° 524/2013, the European Commission has set up an Online Dispute Resolution platform, facilitating independent out-of-court settlement of online disputes between consumers and professionals in the European Union. This platform is accessible at the following link: https://webgate.ec.europa.eu/odr/ .

Article 24 - Applicable law

These general conditions are subject to the application of law French. The competent court is the judicial court.

This is the case for both substantive and formal rules. In the event of a dispute or complaint, the buyer will address the seller as a priority to obtain an amicable solution.

Article 25 - Protection of personal data