Politique de remboursement.

Right of withdrawal
The Customer has the right to withdraw after placing an order, without giving any reason, within 14 days.

The withdrawal period expires 14 days after the day of receipt by the Customer, or a third party other than the carrier and designated by the Customer, of the Product (s) ordered. In accordance with article L.121-21-8 of the Consumer Code, the right of withdrawal cannot be exercised for orders relating to the supply of Products which have been unsealed after delivery and which cannot be returned for reasons of hygiene or health protection.

To exercise his right of withdrawal, the Customer must notify I DEAL by email at the address info@herbalist-infusions.com of his decision to withdraw for the order in question by means of an unambiguous declaration with the subject of "Right of withdrawal" (for example, letter sent by post, fax or e-mail).

So that the deadline for withdrawal is respected, the Customer must send his communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period.

In the event of withdrawal, I DEAL offers the Customer a refund of all payments received, excluding delivery costs.

I DEAL will proceed to the reimbursement using the same means of payment as that used by the Customer for the initial transaction without incurring any costs for the Customer. The refund will nevertheless be deferred until receipt of the Product (s) object (s) of the withdrawal.

The Customer must return or return the Product (s) new (s), unused and in its (their) original packaging, intact (not unsealed), accompanied by all possible accessories, instructions for use and other documentation, to I DEAL at the following address: p>

I DEAL
80 avenue Faidherbe
92600 Asnières-sur-Seine
France

without undue delay and, in any event, at the latest 14 days after having communicated your decision to withdraw. This deadline is deemed to have been met if the Customer returns the Product (s) before the expiration of the 14-day period.

The Customer must bear the direct costs of returning the Product (s). ), except in the case of a command error attributable to I DEAL. In the latter case only, the Seller will bear the direct costs of returning the Product (s) concerned.

The responsibility of the Customer will be sought only with regard to the depreciation of the Product (s) resulting from handling other than those necessary to establish the nature, characteristics and proper functioning of this good.

After this 14-day period or failure to comply with the All of the aforementioned conditions, the Customer no longer has the possibility of retracting and the order can no longer be the subject of any retraction.

Upon receipt of the package, if the product turns out to be open and / or used, customer service will not be able to refund this product (s).

Language
French (france)
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